Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user help team is taught to immediately care for all of our cloud web hosting plans customers’ questions and support inquiries. Via our ticket system, you’ll be able to share your request and a support staff member will go back to to you within max one hour. Realistically, practice has shown us that the standard reaction time period is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Our technical support service is provided by a crew of trained professionals who definitely are able to respond to your issue immediately. You could speak with the tech support team team by opening a support ticket from your Website Control Panel or by posting us an email message. On business days, you may as well contact us on the phone or use the online chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • The Control Panel presents a broad knowledge base that’s integrated into all sections. In each section, you will find a Help button which will load for you a selection of step–by–step online classes on how to make use of a specific feature or accomplish a specific action. Additionally, we have prepared short training training videos to help you to get a better idea of the Control Panel’s interface.