Tech Support Channels
A One–Hour Response Guarantee
We provide a 60 min response time guarantee for any support ticket or e–mail that you submit to the support team. We will swiftly answer all standard inquiries and forward the issue to our server admins if any further assistance is required. If you order the Managed Servers package, we will complete any of the included server administration tasks at a time that has been agreed upon earlier.
A Top–Class Technical Support Service
We’ll be at your disposal 24/7 to respond to any inquiries that you may have about our Website Control Panel or any of the applications that we have installed for you on the server. If you also require assistance tackling server management tasks, you can have a look at our Managed Servers package, which includes data backup hard drive storage space, weekly OS updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Section
Each dedicated web hosting plan is fitted out with our free–of–cost Website Control Panel, which features an in–depth knowledgebase plus a collection of instructional video tutorials. Whenever you need assistance working with the Website Control Panel, just hit the Videos or Help buttons in the upper right corner.