Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Response Guarantee

  • Each ticket you send to the technical assist team will be answered within up to one hour. All basic requests will be answered straight away. However, if the assistance request you have sent needs some help from a qualified admin technician, we’ll forward the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Expert Customer Assist Service

  • We will be online for you 7 days a week to provide you with guidance and tech support and to aid you with any problem that you could possibly stumble upon while you are handling your virtual server. We’ll support you with all installed in advance programs, plus your OS, server administration panel (based on the VPS type) and the Website Control Panel made solely by our developers.

  • Intuitive help center
  • An Educational Help Section

  • In the Website Control Panel that is included cost–free along with your virtual server, you will discover an information–rich Help zone, which incorporates everything you should be informed on when managing your web–sites and software packages. We have included a wide array of how to articles and reviews and video courses that illustrate the essential website administration responsibilities in an easy to read manner.